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Privacy Policy

Privacy Policy

Last updated: [May 26, 2026]

This Privacy Policy explains how Brigade Motion ("we," "us," "our") collects, uses, and protects information about you when you use brigademotion.com (the "Site") or purchase our services.

1. Who we are

Brigade Motion is operated by Brigademotion LDA, registered in Lisbon, Portugal. You can reach our privacy contact at support@brigademotion.com.

2. What information we collect

Information you provide directly:

When you purchase a service or contact us, we collect:

  • Name
  • Email address
  • Phone number
  • Company name (optional)
  • Project brief / message content
  • Billing information (processed by our payment providers; see below)

Information collected automatically:

When you visit the Site, we may collect:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Referring website
  • Device type
  • Cookies and similar tracking technologies (see Section 6)

Information collected during a project:

If you become a client, we may collect additional information necessary to deliver the work, such as:

  • Access credentials you choose to share (we use a secure password manager)
  • Brand assets, content, and files you provide
  • Communications related to the project

3. How we use your information

We use your information only for the following purposes:

  • To deliver our services: process orders, schedule kickoff calls, communicate during projects, deliver work, and provide post-project support
  • To process payments: through our payment processors (Revolut and PayPal)
  • To send transactional emails: order confirmations, kickoff scheduling, project updates, invoices
  • To respond to inquiries: when you contact us via email or our contact form
  • To improve the Site: through aggregate analytics
  • To send marketing emails: only if you explicitly opt in. You can unsubscribe at any time.
  • To comply with legal obligations: including tax records, fraud prevention, and law enforcement requests where legally required

We do not sell your personal information to third parties. We never have.

4. Who we share information with

We share information only with third parties who help us run the business, and only as needed:

Third party Purpose What's shared
Revolut Payment processing Name, email, billing details, payment info
PayPal Payment processing Name, email, payment info
WooCommerce Order management (self-hosted on our server) All order data

Each of these vendors has its own privacy policy and security practices. We choose vendors that comply with applicable data protection laws.

We may also disclose information when required by law (subpoena, court order, government request) or to protect our rights, safety, or property.

5. How long we keep your information

  • Order records: retained for 7 years for tax and accounting purposes
  • Marketing email lists: retained until you unsubscribe
  • Project files and deliverables: retained for 12 months after project completion unless you ask us to delete them sooner
  • Contact form submissions: retained for 24 months
  • Analytics data: anonymized after 12 months

You can request deletion of your information at any time (see Section 8).

6. Cookies

We use cookies and similar technologies to:

  • Keep your shopping cart contents between visits
  • Remember your session if you log in
  • Measure aggregate site usage

You can control cookies through your browser settings. Disabling cookies may affect some Site functionality (particularly the cart and checkout).

We use GOOGLE ANALYTICS for analytics. We set it to anonymize IP addresses.

7. How we protect your information

We take security seriously:

  • The Site uses HTTPS encryption for all data in transit
  • Payment data is handled by PCI-compliant processors (Stripe, Revolut PayPal) and never stored on our servers
  • Access to client data is limited to team members who need it for the project
  • We use a password manager for any credentials clients share with us
  • We perform regular backups and updates

No system is perfectly secure. If we ever experience a data breach affecting your personal information, we will notify you promptly and as required by applicable law.

8. Your rights

Depending on where you live, you may have rights to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your personal information (subject to legal retention requirements)
  • Export your data in a portable format
  • Opt out of marketing communications
  • Restrict or object to certain processing
  • Withdraw consent for processing where consent was the legal basis

To exercise any of these rights, email support@brigademotion.com. We will respond within 30 days.

For California residents (CCPA): You have the right to know what personal information we collect, to delete it, and to opt out of any "sale" of personal information. We do not sell personal information.

For EU/UK residents (GDPR): The legal bases for our processing are: contract (to deliver our services), legitimate interest (to operate and improve the Site), legal obligation (tax, fraud prevention), and consent (for marketing). You have the right to lodge a complaint with your local data protection authority.

9. International data transfers

We operate from LISBON, PORTUGAL, with team members and vendors in multiple countries including the United States. By using the Site or purchasing services, you consent to your information being transferred to and processed in these countries. We use appropriate safeguards (such as standard contractual clauses) for international transfers where required.

10. Children

Our services are not directed to children under 16. We do not knowingly collect information from children. If you believe we have collected information from a child, contact us immediately and we will delete it.

The Site may contain links to third-party websites (e.g., Stripe checkout, payment provider pages). We are not responsible for the privacy practices of those sites. Review their privacy policies before providing any information.

12. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated by updating the "Last updated" date at the top of this page and, for significant changes, by emailing active customers.

13. Contact us

For any privacy-related questions, requests, or complaints, contact:

Email: support@brigademotion.com

By using brigademotion.com or purchasing our services, you acknowledge that you have read and understood this Privacy Policy.