30-Day Satisfaction Guarantee
We stand behind every package we sell. If your first deliverable doesn't meet the brief we agreed on during the kickoff call, you get a full refund. No arguments, no friction, no "we'll review your case."
How the guarantee works
The 30-day window starts on your kickoff call date. Not your checkout date — your kickoff call date. This gives you a full month after work has actually begun to evaluate whether what we're producing is what you paid for.
What's covered:
If we deliver the first milestone and you genuinely believe it doesn't meet the written brief from your kickoff call, we'll refund 100% of what you paid. You keep nothing, we keep nothing — we hand over any files or assets you've already received, and we part ways.
What's not covered:
To keep this honest in both directions, the guarantee does not apply if:
- Scope has expanded beyond the original package. If you bought the Starter website tier and asked us to also build a mobile app, we'll do extra work as a separate engagement — but the original guarantee covers the original scope.
- You cancel before the first deliverable. If you change your mind in the first 48 hours before any work has happened, we'll refund you minus a 5% processing fee (this covers Stripe/PayPal fees we can't recover). After work has started, the guarantee applies to the first deliverable on the timeline we agreed to.
- You haven't given us feedback or input we need to do the work. If we can't reach you for two weeks during an active project, we can't be responsible for hitting the brief. We'll always document this in writing before pausing.
- The complaint is about taste, not execution. We're committed to delivering work that meets the brief. We can't be responsible for subjective taste preferences that weren't part of the written brief.
How to claim the guarantee
Email support@brigademotion.com within 30 days of your kickoff call with:
- Your order number
- A brief explanation of what doesn't meet the brief
We'll respond within one business day. In most cases we'll first offer to revise the work — but you're never required to accept. If you want the refund, you get the refund.
Refund timing
Approved refunds are processed within 5 business days. Funds typically appear on your card within an additional 3-10 days, depending on your bank.
Beyond the 30-day window
If something goes wrong after 30 days, we're still committed to making it right — we just handle it case by case rather than as an automatic refund. Email us and we'll work it out.
Why we offer this
We've been on the buying side of agency engagements that went wrong, and we know how frustrating it is when there's no recourse. This guarantee is our commitment that you're never trapped — if the work isn't right, you can walk away whole.
In practice, very few clients ever invoke this guarantee. When they do, we honor it cleanly. That's the model.
Questions about the guarantee? Email support@brigademotion.com.
Last updated: [May 26, 2026]