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Terms of Service

Terms of Service

Last updated: 01/07/2026

Important: This document was drafted as a starting template. Before publishing, have it reviewed by a US business attorney or replace with terms generated by a service like Termly or Iubenda that account for your specific jurisdiction.

These Terms of Service (“Terms”) govern your use of brigademotion.com (the “Site”) and the services provided by Brigade Motion (“we,” “us,” “our”). By purchasing a service package or using the Site, you (“Client,” “you”) agree to these Terms.

1. Who we are

Brigade Motion is a digital services agency. Our registered business is BRIGADEMOTION LDA, based in LISBON, PORTUGAL. You can reach us at support@brigademotion.com.

2. Services

We offer fixed-scope, fixed-price service packages across four categories: Websites & Web Apps, Product Design, Mobile Apps, and IT Strategy & Consulting. Each package has a defined scope, deliverables, and turnaround time, listed on the package’s service page at the time of purchase.

The scope of work for your specific engagement is finalized during the kickoff call and documented in a written project brief sent to you within 48 hours of that call. The brief — not the marketing copy on the Site — is the controlling document for what we deliver.

3. How an engagement starts

  1. You purchase a package on the Site and pay in full at checkout
  2. Within 24 hours, your project lead emails you to schedule a kickoff call
  3. During the kickoff call, we confirm scope, timeline, and milestones
  4. We send you a written project brief within 48 hours after the kickoff call
  5. Work begins per the agreed timeline

If we cannot agree on a workable scope during or after the kickoff call, you are entitled to a full refund as outlined in our 30-Day Satisfaction Guarantee.

4. Payment

  • All prices are in US Dollars
  • Payment is due in full at checkout
  • We accept payment via Stripe (credit/debit card) and PayPal and other payments method provided at the checkout
  • You agree that the card information you provide is valid and authorized for use
  • All packages are one-time purchases; no recurring or subscription billing

5. Refunds and the 30-Day Guarantee

We offer a 30-Day Satisfaction Guarantee on every package. The full terms are on our refund policy page and are incorporated by reference into these Terms.

Chargebacks should not be your first recourse. If you have a dispute, contact us at support@brigademotion.com — we will work to resolve it directly, including issuing a full refund if warranted under our guarantee. Initiating a chargeback before contacting us, or while we are actively resolving a dispute in good faith, is a breach of these Terms.

6. Your responsibilities

To deliver on time, we need your participation. You agree to:

  • Provide the information, files, content, access credentials, and feedback we reasonably request
  • Respond to communications from us within 5 business days during an active project
  • Make decisions about scope, design, and direction when those decisions are yours to make
  • Provide accurate billing information

If you cannot meet these obligations, we may pause the project and notify you in writing. Pauses longer than 30 days may result in the project being closed without refund, though we will work with you in good faith to avoid this.

7. Intellectual property

Ownership of deliverables: Upon full payment and project completion, all final deliverables (code, designs, written content, documentation) become your property. We transfer all rights to you in writing as part of project handover.

Our retained rights: We retain the right to:

  • Use your project in our portfolio and marketing materials, including showing your name, logo, and the work itself, unless you have requested confidentiality in writing
  • Reuse generic frameworks, libraries, tools, and techniques developed in the course of our work — we do not transfer ownership of our underlying methodology, just the work product specific to your project

Third-party assets: Some deliverables may include open-source code, licensed fonts, stock images, or third-party libraries. These remain subject to their original licenses, which we will document for you.

Your content: Any content, materials, or assets you provide to us remain your property. You grant us a limited license to use them only for the purpose of completing your project.

8. Confidentiality

We treat your business information, strategic plans, and project details as confidential. We do not share this information with third parties without your consent, except where required by law. We are willing to sign mutual NDAs when requested — please ask before the kickoff call.

Likewise, our pricing, methodology, project briefs, and proprietary tools are confidential. You agree not to share them publicly.

9. Revisions and scope changes

Each package specifies a revision policy (e.g., “3 rounds of revisions”). Revisions within scope are included in the package price. Changes that expand the original scope — adding pages, new features, or new platforms — are quoted separately and added to the engagement only with your written approval.

If you want to formally expand scope, we’ll provide a written scope change with new pricing and timeline.

10. Timelines and delays

We commit to the timeline documented in your project brief. If we are late due to our own performance, we’ll communicate proactively and adjust accordingly — you do not pay extra.

Delays caused by your team (slow feedback, missing access, missing content) extend the timeline correspondingly. We track this in writing.

11. Termination

You may terminate the engagement at any time. If you terminate before the first deliverable, you get a refund per our 30-Day Guarantee. If you terminate after substantial work has been completed, we may pro-rate the refund based on work delivered up to that point.

We may terminate the engagement if:

  • You materially breach these Terms (e.g., non-payment, chargeback before dispute resolution, abusive behavior toward team members)
  • The project is paused longer than 30 days due to non-response from your side
  • We cannot in good faith deliver the work due to factors outside our control

In the case of termination by us for cause, refunds are issued for any work not yet performed.

12. Limitation of liability

To the maximum extent permitted by law:

  • Our total liability for any claim related to a project is limited to the amount you paid for that project
  • We are not liable for indirect, consequential, incidental, or punitive damages, including lost profits, lost business, or lost data
  • We are not responsible for issues caused by third-party services, hosting providers, platforms, or vendors we recommend but do not control

13. Warranties

We warrant that our work will be performed in a professional manner consistent with industry standards. We do not warrant that any specific business outcome (sales, traffic, conversions, app store approval) will result from the work, as these depend on factors outside our control.

All other warranties, express or implied, are disclaimed to the extent permitted by law.

14. Disputes

Before pursuing any formal legal action, you agree to:

  1. Notify us in writing at support@brigademotion.com
  2. Allow 30 days for good-faith resolution
  3. If unresolved, attempt mediation before litigation

If formal proceedings become necessary, these Terms are governed by the laws United States of America and Portugal. Any disputes will be resolved exclusively in the courts of that jurisdiction.

15. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent version. For active engagements, the Terms in effect at the time you purchased your package govern that engagement.

16. Contact

Questions about these Terms? Email support@brigademotion.com.

By purchasing a package on brigademotion.com, you acknowledge that you have read, understood, and agreed to these Terms of Service.